Blog

Why calls get ignored and how VoIP features can help

A phone call should be one of the most direct ways to reach your customers, but the rise of scams and spam has changed that. Important updates are going unanswered, and businesses are losing valuable connections. Learn how scam calls are undermining communication and what strategies you can use to make your calls more credible. […]

From passwords to biometrics: Revolutionizing mobile security

Once the standard for mobile security, passwords are quickly being eclipsed by biometrics. With biometric technologies such as face and fingerprint recognition, users now enjoy safer, more convenient protection for their devices. Learn more about how biometric authentication is reshaping the future of mobile security. Why passwords are no longer enough The digital age has […]

How to protect your business with robust mobile device security

Mobile security risks are on the rise, but protecting your business against such threats doesn’t have to be daunting. This article explores proven strategies to protect your organization’s devices, including securing connections with virtual private networks (VPNs), choosing privacy-focused apps, and avoiding suspicious downloads. With the following tips, you can effectively safeguard your company’s mobile […]

A Comparison of VoIP and VoLTE communication for businesses

VoIP and VoLTE are popular business communication solutions, but how do they differ in terms of functionality and performance? This post breaks down each technology’s core features and compares them head to head. Explaining VoIP Voice over Internet Protocol (VoIP) revolutionizes how we communicate by using the internet to make voice calls. It converts voice […]

Communicate smarter with UCaaS-CCaaS integration

Struggling to manage multiple apps for internal communication and customer support? Simplify your workflows by combining Unified Communications-as-a-Service (UCaaS) and Contact Center-as-a-Service (CCaaS) into one platform. In this blog, we tackle the benefits of this integration and walk you through the steps to combine them yourself. Why combining UCaaS and CCaaS makes sense Think about […]

8 Warning signs your outdated IT systems are undermining your business

Businesses these days cannot afford to rely on outdated IT systems. Legacy technology not only increases the risk of breakdowns but also exposes businesses to growing cybersecurity threats, limits productivity, and hinders innovation. This article explores eight red flags signaling it’s time for an IT infrastructure overhaul. Business IT systems are foundational to success. Yet, […]

How to secure your VoIP system from service theft

The rise of VoIP technology has significantly lowered communication costs, but it has also introduced a new form of cybercrime: theft of service. This threat enables cybercriminals to infiltrate systems and cause severe operational and financial damage. This is why it pays to prioritize securing your VoIP infrastructure and monitoring for suspicious activity. Read on […]

The cloud conversation SMBs can’t ignore: Bringing UCaaS and CCaaS together

Is your business overwhelmed by too many communication platforms? Discover how small and mid-sized companies can simplify internal collaboration and customer support by uniting Unified Communications-as-a-Service (UCaaS) and Contact Center-as-a-Service (CCaaS) systems, unlocking better insights, improved agility, and stronger customer relationships. The business world is shifting quickly, and cloud-based tools are at the center of […]

Your biggest security threat isn’t human — it’s the bots

While you focus on protecting your business from external attacks and human error, a new threat is quietly brewing from within your own systems. The countless applications, scripts, and automated processes you use every day each have their own non-human identity (NHI). This digital workforce is essential for modern business, but it also creates a […]