VoIP and VoLTE are popular business communication solutions, but how do they differ in terms of functionality and performance? This post breaks down each technology’s core features and compares them head to head. Explaining VoIP Voice over Internet Protocol (VoIP) revolutionizes how we communicate by using the internet to make voice calls. It converts voice […]
Struggling to manage multiple apps for internal communication and customer support? Simplify your workflows by combining Unified Communications-as-a-Service (UCaaS) and Contact Center-as-a-Service (CCaaS) into one platform. In this blog, we tackle the benefits of this integration and walk you through the steps to combine them yourself. Why combining UCaaS and CCaaS makes sense Think about […]
Businesses these days cannot afford to rely on outdated IT systems. Legacy technology not only increases the risk of breakdowns but also exposes businesses to growing cybersecurity threats, limits productivity, and hinders innovation. This article explores eight red flags signaling it’s time for an IT infrastructure overhaul. Business IT systems are foundational to success. Yet, […]
Cybercriminals are now using innocuous office devices such as printers and scanners to launch phishing attacks without needing to hack into your email account. Learn how to spot and stop this new trick to keep your workplace safe from phishing scams. How do hackers use office devices to send fake phishing emails? Microsoft 365’s Direct […]
The rise of VoIP technology has significantly lowered communication costs, but it has also introduced a new form of cybercrime: theft of service. This threat enables cybercriminals to infiltrate systems and cause severe operational and financial damage. This is why it pays to prioritize securing your VoIP infrastructure and monitoring for suspicious activity. Read on […]
Is your business overwhelmed by too many communication platforms? Discover how small and mid-sized companies can simplify internal collaboration and customer support by uniting Unified Communications-as-a-Service (UCaaS) and Contact Center-as-a-Service (CCaaS) systems, unlocking better insights, improved agility, and stronger customer relationships. The business world is shifting quickly, and cloud-based tools are at the center of […]
While you focus on protecting your business from external attacks and human error, a new threat is quietly brewing from within your own systems. The countless applications, scripts, and automated processes you use every day each have their own non-human identity (NHI). This digital workforce is essential for modern business, but it also creates a […]
Technology has always been at the heart of customer engagement, evolving from the telephone to email. Now, artificial intelligence (AI) is unlocking the potential of Voice over Internet Protocol (VoIP) to enhance customer interactions. This article will explore the AI innovations that are not only reshaping VoIP services but also transforming the way businesses engage […]
From improved performance to increased flexibility with specialized services, there are many reasons why a multicloud approach is becoming increasingly popular among businesses across industries. But this approach does come with unique challenges. This article dives into the reasons why businesses adopt multicloud and how they can manage the complexities that come with it. Why […]
Disasters are unpredictable, but the right strategies can keep your business running smoothly. Cyberattacks, power outages, and natural disasters can severely disrupt operations, leading to substantial losses. But with an effective business continuity plan (BCP) in place, you can reduce downtime and make sure your company can recover swiftly. Here are five essential BCP strategies […]
