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Customer service representatives are prone to errors; after all, they’re only human. However, if your business is using a Voice over Internet Protocol (VoIP) system, human errors can be minimized by using call recording. Discover how this VoIP feature can enhance your employees’ productivity. #1. Improve customer service One of the most important reasons why […]

As people’s reliance on the internet deepened through the years, cybercriminals also began to move more stealthily. Online shoppers, for instance, can be led to a payment page that has no HTTPS in its URL. If they enter their personal details on this page, they will be a prime target for identity theft without them […]

Things to consider before switching to the CloudMore and more businesses are switching to the Cloud to store their data and rightly so. The Cloud offers numerous benefits over the traditional, physical on site server. For example, Anytime, anywhere access to your data: Information in the Cloud can be accessed from anywhere using an internet connection, unlike in the case of traditional servers, where you need a physical connection to the servers Significant cost savings: You cut hardware costs, because the Cloud follows a ‘pay-as-you-use’ approach to data storage SaaS compatibility and support: The Cloud allows the use of Software-as-a-Service since the software can be hosted in the Cloud Scalability: The Cloud lets you scale up and down as your business needs change 24/7 monitoring, support, and greater access reliability: When your data is in the Cloud, the Cloud service provider is responsible for keeping it safe and ensuring it is securely accessible at all times.

To make it through the heightened economic uncertainty brought about by the COVID-19 pandemic, businesses are protecting their cash flows and focusing on their core competencies. Managed IT services providers (MSPs) are lending a hand, too — by empowering remote teams and helping small businesses leverage technology to keep operating despite the myriad challenges. Here’s […]

The Android operating system (OS) relies on an open-source code that allows users and manufacturers to modify their phones’ or tablets’ OSs. The problem is, Android’s open-sourced nature also makes it susceptible to cyberthreats. Recently, security experts found DEFENSOR ID — a new type of Android malware exploiting the system’s Accessibility Services. What is DEFENSOR […]

4 things to consider before starting a WFH initiative

In our last blog, we talked about 5 things to plan and analyze before you initiate a WFH policy. In this blog, we address four interrelated issues that need careful consideration.

Equipment - It should be outlined what equipment and utilities employers and employees are responsible for providing and maintaining.

Implementing work from Home: Planning Matters

Work From Home, also commonly known as telecommuting, is a fairly general term that encompasses a range of workplace policies. Most generally, it refers to a policy permitting an employee to work from home (or any other approved remote location-the range of acceptable locations will differ depending on the organization’s policies). Beyond that WFH may or not be restrictive regarding working hours, breaks, equipment used, etc.

Voice over Internet Protocol (VoIP) has been around for quite some time. Businesses today prefer VoIP telephony systems over old landline phone system because the former has more features that are useful for day-to-day operations. But slowly gaining buzz is Voice over Long-Term Evolution (VoLTE). What is this new technology, and why is it gaining […]

Many businesses have been severely affected by the COVID-19 pandemic. If you want your business to survive and maintain its operational efficiency, then you need to invest in the right technology. Investing in the cloud will ensure business continuity while helping you save money. Ensuring continuity and efficiency with the cloud The need to stay […]

Why we still worry about Work from Home policies

If you have been in the workplace for a few decades, you may remember that the idea of telecommuting began to appear in the late 90’s as Internet access from home began to become more common. Telecommuting was often poorly received, as it carried the onus of being a “trick” to avoid working a full 8 hours.